Hello
A bit about me
I design and operate knowledge and content systems that make complex information usable, trustworthy, and easy to apply. My work focuses on building structured, user-centered information ecosystems that enable people to find the right information at the right moment through search, navigation, and AI-based retrieval.
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Beyond system design, I lead the governance, standards, and workflows that keep content accurate and scalable over time. My origins in technical writing, training, UX, and technical support have given me unique insight into how people learn and make sense of information, helping me bridge the gap between technical systems and human understanding.
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My work includes:
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Knowledge management
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Content strategy
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Information architecture
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Semantic design
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Analytics & discovery optimization
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Technical writing & editing
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Content & visual design
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Instructional design & learning experience
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Contributor programs, training, & recognition models
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UX writing & user experience
From curiosity to clarity
The spark behind my strategy
I’ve always been driven by curiosity: an urge to understand how things work and a love for uncovering the “why” behind the details. Pair that with a lifelong passion for writing and design, and it’s no surprise I found my way into this field.
Whether I’m breaking down a complex process or crafting a new experience, I’m at my best when I can immerse myself in learning and share what I’ve discovered in a way that helps others.